Our Policy

Pei Lin Crafts – Terms & Conditions
Operated by Pei Lin LLP (UEN: T24LL0157K)

Copyright Notice
All images, workshop content, and materials provided are the intellectual property of Pei Lin LLP and are protected by copyright.

Marketing Consent
By subscribing to our website, you consent to be contacted by Pei Lin Crafts for marketing and promotional purposes.

Workshop Bookings

Bookings are only considered confirmed upon receipt of full payment.

No refunds will be provided for cancellations.

You may reschedule your session with at least one (1) day's notice, subject to availability and mutual agreement.

Trainer Substitution
In the event that the lead trainer, Pei Lin, is unwell or unavailable, the workshop will be conducted by our co-trainer, Mr Tan. Alternatively, participants will be contacted to reschedule.

Studio Usage

All materials required for the workshop will be provided for use in the studio.

Mineral water is included; however, food is not provided unless otherwise specified.

If you wish to bring snacks or food, please obtain prior approval.

Shared Studio Space
Please note that the studio space is not available for exclusive use. Other participants may be attending different workshops simultaneously.

Content Guidelines
Use of political or sexual imagery is strictly prohibited in all workshop activities.

Feedback & Contact
We welcome your feedback. Please use contact us at hello.peilin@gmail.com

Privacy Policy

Pei Lin Crafts, operated by Pei Lin LLP (UEN: T24LL0157K), is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and protect your data.

1. What Information Do We Collect?

We collect both personal and non-personal information in the following ways:

Information you enter on our website or provide to us in any other way
Internet Protocol (IP) address
Login details, email address, password
Computer and connection information
Purchase history
Session analytics (e.g., page response times, page interaction, browsing behavior)

Personally identifiable information may include:

Name, email address, phone number
Mailing address and billing information
Credit card/payment details
Communications, feedback, comments, and reviews
User profile details

2. How Do We Collect Your Information?

When you conduct a transaction on our website, we collect personal data you provide, such as your name, address, and email. This data is collected:

Through forms you complete on our site
During purchase or booking processes
Through email or direct communication

Your information is used only for the purposes described in this policy.

3. Why Do We Collect Personal Information?

We collect your data to:

Provide and operate our services
Offer customer support and respond to queries
Communicate service updates and promotional messages
Generate aggregated data for internal and partner use
Comply with applicable legal and regulatory obligations

4. How Do We Store and Secure Your Information?

Our website is hosted on the Wix.com platform. Wix provides the online infrastructure that allows us to offer products and services to you.

Your data may be stored in Wix.com’s databases and general applications
All storage is protected by secure servers and firewalls

Payment security:
All direct payment gateways used by our store comply with PCI-DSS standards, governed by the PCI Security Standards Council (including Visa, MasterCard, American Express, Discover). These standards ensure safe handling of credit card data.

5. How Do We Communicate With You?

We may contact you for the following reasons:

To manage your account
To troubleshoot or resolve issues
For billing and collection
To conduct surveys or get feedback
To provide company or service updates
To enforce terms, policies, or applicable laws

Communication methods may include:

Email
Telephone
SMS
Postal mail

6. How Can You Withdraw Your Consent?

If you no longer wish for us to process your data, you can withdraw your consent at any time by contacting us at:
📧 hello.peilin@gmail.com

7. Privacy Policy Updates

We reserve the right to update or modify this policy at any time.
Changes take immediate effect upon posting on our website.

If we make significant changes, we will highlight them here so you are aware of:

What information we collect
How we use it
Under what circumstances we share or disclose it

8. Questions or Requests Regarding Your Information

To access, correct, amend, or delete any personal information we hold about you, please contact:
📧 hello.peilin@gmail.com